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Date Added: Sat 22/05/2021

End User Analyst (IT Support)

Denver, CO, US
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Job Type: Contract, FullTime

JOB SUMMARY Provides accurate, timely, and creative solutions to end-user computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing problems. ESSENTIAL DUTIES ANDRESPONSIBILITIES Monitors and handles troubleshooting of systems, dispatching to appropriate resource if unable to correct issue. Troubleshoots PC and Printer based issues and utilizing remote software where appropriate. Adequately documents resolution to issues in ticketing software. Maintains and updates knowledge base for areas of responsibility, as needed. Keeps user base informed of systems changes (softwarehardware upgrades, planned down times, system unavailability). Disseminates information to STSC and end user base when appropriate. Updates support staff regularly on the status of projects, trouble tickets and system changes. Responds to voice mail, email and ticketing application messages according to priority schedule. Assists with writing problem-solving techniques to be put into ticketing software database. Supports new systems or new facets of existing systems, and keeps abreast of technology changes. Participates as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone setssystems installation, and backup systems. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards. Performs other duties as assigned. EDUCATION Required High School Diploma or equivalent required. Preferred Associates Degree preferred. CERTIFICATION Preferred IT related Certification preferred. EXPERIENCE Required Previous experience with technology is required. Demonstrated aptitude and knowledgeunderstanding of computerstechnology. KNOWLEDGE, SKILLS, AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong organizational and analytical skills and attention to detail Demonstrated proficiency in microcomputer software including Windows and Microsoft Office Products. Demonstrated proficiency in computer hardware maintenance and troubleshooting. Ability to work rotating shifts and prolonged shifts up to 12 hours. Strong research, organizational and analytical skills as well as the ability to teach users Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required Ability to work nights andor weekends is required for identified positions Find Us on Facebook! https#removed# Follow Us on Twitter!!BHStaffingGroup Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Company Profile Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, ProgrammingDevelopment, Database, Infrastructure, Quality Assurance, ProductionSupport and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting #removed# http#removed# . We look forward to working with you. Beacon Hill. Employing the Future
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