Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in York , YO26.

The position is a permanent contract.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Qualifications:

Essential:

· Educated to GSCE level

Desirable:

· Vocational qualifications in a relevant field

Experience and Skills:

Essential:

* Attention to detail

* Excellent Microsoft Office skills

* Proactive and self-sufficient

* High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

* Previous experience working in a contact centre environment

* Experience working with patient records and information

Duties and Responsibilities:

* Triage inbound telephone calls to the contact centre, handling basic queries

* Direct callers to the correct team or service, take messages where appropriate

* Raise advisor call backs

* Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled

* Register new patient referrals on our internal database

* Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling

* Identify correct product code and quantity of prescription outstanding

* Redeem paper and electronic prescriptions

* Branch Staff: check and scan parcels before delivery

* Promote, share and live the Bullen vision, objectives and values.

* Any other duties which contribute to the success of the role and the business.

Hours of work:

* 9am - 5pm

Pay rate:

* £23,809k

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job