Pensions Administrator

Job Description:

Working hours: Monday to Friday. Either 37.5 or 40 hour shift.

Job Type : Permanent

Location - Remote

What you'll be doing:

Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.
Processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports.
Answering member queries within the agreed SLA targets across multiple communication channels (including telephone).
Adhering to Quality Management Systems and complying with regulations and policies from company and relevant regulatory bodies.
Taking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
Working within set key performance indicators and quality standards.What we're looking for (ALL ESSENTIAL):

Pension administration experience, particularly with DB pension schemes.
Experience with calculations, payments and authorising work.
Excellent numeracy and data inputting skills.
Computer literate with experience using IT systems (Word, Outlook, Teams).
Excellent accuracy, attention to detail and quality management skills.
Strong communication skills, including written communication skills in a variety of communication channels.
Ability to work under pressure and towards tight deadlines.
Strong team working ethic and ability to coach and guide other employees.What's in it for you:

23 days' holiday (rising to 27) with the opportunity to buy extra leave.
company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform