An established organisation in the financial sector is seeking an experienced IT Infrastructure and Operations Manager to join their highperforming team. This role offers an exceptional opportunity for a strong communicator with proven leadership abilities and a designthinking mindset to drive innovation and operational excellence. It's an ideal environment for a seasoned professional looking to expand their influence and advance their career within a respected, forwardthinking company.

Formal Education:

• Bachelor's Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required;
• ITIL certification.

Experience:

• 8-10 years relevant ICT experience in operations management.

• Previous experience of leading an operations management team within an IT capacity.

• Proven knowledge and experience of delivering technical support services.

• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings.

• Experience in working through major organizational change.

• A track record of providing cloud infrastructure services to a geographically diverse and complex organisation.

• A track record of successful large project implementations.

• Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

Knowledge:

• Managerial abilities at senior level;
• High level negotiation skills;
• Project management Relevant regulatory knowledge;
• System Development Life cycle (SDLC);
• IT Architecture.
• Knowledge about joint standards within the financial sector.

Skills:

• Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.);
• Design Thinking and Group session facilitation;
• Team leadership.

Duties:

• Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice);
• Plan all aspects of infrastructure environment to optimally deliver service to the Group;
• Plan staff and resource requirements to deliver on agreed ICT strategy;
• Manage all infrastructure areas - plan, implement, operate, monitor and measure according to the agreed standards and best practices selected;
• Conduct technology research related to Infrastructure to remain abreast of current developments and future trends;
• Managing the day to day operational and projects tasks within the IT Infrastructure team;
• Managing the organization's network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime;
• Ensure that servers are properly maintained, secure, and optimized for performance;
• Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested;
• Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss;
• Keep meticulous records of everything related to systems and processes to ensure consistency and reliability;
• Managing the IT Infrastructure staf