Customer Service Representative - Hybrid Working | Preston | Up to £30,000 DOE

Recruiting on behalf of a fast-growing fintech business

We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston. This is a fantastic opportunity to join a purpose-driven business that's making investing more accessible through smart technology and client-focused support.

This is a full-time, hybrid position (3 days office / 2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team.

The Role:

As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic manner. You'll also support internal teams and contribute to service improvements.

Key Responsibilities:

Respond to customer queries via phone, email, and live chat

Provide outstanding service and build strong client relationships

Resolve complex issues promptly and follow up where necessary

Work collaboratively with internal departments

Maintain accurate records of client interactions

Contribute to continuous improvement of support processes

Offer guidance and support to junior team members when needed

What We're Looking For:

Proven experience in a customer service role (ideally in finance or tech)

Strong written and verbal communication skills

A solutions-focused, empathetic, and professional approach

Strong organisational skills with the ability to multitask

Discretion when dealing with sensitive information

A positive, proactive mindset

Minimum 2:1 degree (or equivalent experience)

What's on Offer:

Up to £30,000 per annum (depending on experience)

Hybrid working - 3 days in the office, 2 from home

Health insurance & wellness plan

Fee-free investing on the company's platform

Performance-based incentive scheme

Regular training & development opportunities

Career progression within a growing business

Friendly, inclusive culture with regular social events

Interested in joining a modern fintech that values both customers and employees?
Apply today to learn more, or get in touch with us for a confidential chat