Job Purpose:As part of the People Team, your role is to deliver exceptional service across the organisation. You'll provide proactive, reliable, and effective support, ensuring high standards of service delivery throughout the employee life cycle. Acting as the first point of contact for people queries, you'll delegate or redirect as needed, offering advice and ensuring compliance with current legislation and best practices. �?Main Accountabilities:

• Provide high-quality initial advice to line managers and staff, directing them to relevant policies and procedures. ??
• Manage the People's inbox promptly. ??
• Assist People Advisors and Business Partners with case work, updating the HRIS. ??
• Monitor case progress, ensuring automated processes are followed. ??
• Handle driver checks and DBS checks, escalating as needed. ????
• Maintain accurate data and systems in compliance with policy and GDPR. ??
• Issue contracts to new starters within agreed timeframes. ??
• Verify Right to Work, references, Occupational Health, and DBS checks for new hires. ?
• Conduct audit checks in key work areas. ??
• Process purchase orders and invoices. ??
• Support the Talent Acquisition team during annual leave or recruitment campaigns. �?
• Draft and send correspondence related to employee relations cases. ??
• Coordinate Occupational Health appointments, flu jabs, and eye care vouchers. ???????
• Handle pensions auto-enrollment paperwork for employees. ????
• Assist the People Services Manager in delivering the People Plan. ??

Qualifications:

• Good standard of general education, including GCSE Maths and English at level C and above. ???
• Level 3 CIPD or demonstrable equivalent experience. �?

Relevant Experience:

• At least 12 months of experience working within a busy Human Resources team. ???
• Experience in Housing and/or a care-related environment. �?�?

Skills and Abilities:

• Team player in a people-focused environment, contributing to team spirit. ??
• Builds effective working relationships to achieve shared goals. �?
• Proficient in maintaining record systems, databases, and producing information. ??
• Collaborates with other business areas to provide customer-focused service. ??�?
• Successful track record in record keeping and administrative duties with attention to detail. ????
• Consistently meets targets within specified timeframes. ??
• Understands confidentiality when handling sensitive personal data. ??
• Computer-literate (Microsoft Word, Excel, PowerPoint, and HRIS). ????
• Comfortable working with statistics and presenting accurate information. ????
• Awareness of employment legislation and its practical application. ????

Customer Service and Quality Focus:

• Demonstrates commitment to excellent customer service. �?
• Adapts behaviour to work effectively with diverse workforce segments. �???
• Identifies customer needs and strives for continuous service improvement. �?

Communicating:

• Good verbal and written communication skills, adaptable to different levels. ?????
• Uses tact, diplomacy, and confidentiality, especially with sensitive information. ????

Planning and Organizing:

• Flexible in meeting conflicting demands, prioritising effectively. ????
• Methodical approach to completing tasks. ????

Personal Motivation and Commitment:

• Committed to organisational values. ??
• Self-motivated, enthusiastic, and able to work independently. ??
• Demonstrates personal and professional development. ??�?

Equality and Diversity:

• Ensures equal opportunities for employees and customers, respecting diversity. �???

Special Requirements:

• Holds a full driving license and has access to an appropriate vehicle for travel within the Group's area of operation. ??

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