The Grand Hotel & Spa York
The award-winning Grand Hotel & Spa in York is Yorkshire's only 5-star hotel & boasts 207 luxury bedrooms & invigorating Spa within its Edwardian building. The perfect destination for Spa Days or Spa breaks in Yorkshire, offering the very best in traditional English style and service, set off with a friendly Yorkshire welcome. Guests can experience the luxury, opulence and style of the golden age of travel, housed in the iconic former headquarters of the North Eastern Railway Company. The brand new Rise restaurant, terrace and bar offers modern cuisine across a new ‘small plate’ concept, allowing guests to enjoy a feast of sharing dishes in an immersive and social dining experience. And the amazing Hudson's restaurant- has recently been awarded 3 AA Rosettes for culinary excellence.
We are looking for a friendly and costumer focused Floortender who has a real flair and passion for delivering excellent service to our guests in our 1906 Lounge. This is the main hotel bar of the Grand Hotel & Spa York.
Being a key part of the Splendid family, all our team members need to be able to promise to:
- Being the Best;
- Making Responsible Decisions;
- Treating others, the Way They Would Like to Be Treated;
- Continually Challenge Yourself and Each other.
We are seeking individuals with a passion for delivering service excellence and those who are able to live our hotel values.
To aid the day to day bar and lounge operation, including sales service, in meeting the demands of all our guests' requirements from our extensive range of bar food and liquor.
To demonstrate in depth knowledge and understanding of all our products, and to demonstrate your knowledge to our guests.
To recognise and facilitate the needs of all our guests from the moment of their arrival into the bar/lounge, until their departure.
Attend staff training sessions and team meetings as and when requested to aid your own personal development, and that of the hotels.
1. Knowledge, Skills & Abilities
For customer service. We are part of the award winning 5 star Grand Hotel and Spa. Nothing can be too much trouble for you.
In the career you have chosen. At the 1906 Lounge, we are proud of the truly unique guest experience we provide and the selection of drinks and cocktails be provide.
This goes without saying. You will need to accurately and promptly fulfill all of our guests' orders and requests in seamless service.
Our service is 5 star, every time, and you must be able to work in a team that strives to maintain and exceed this standard every time, but also have the initiative to be able to work alone.
You will need to maintain a high level of knowledge of all of our spirits and cocktails – but we will give you all the training you need.
2. Proven Experience/Education Level
Job Type: F & B Management
Location: York, Yorkshire
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