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DATE ADDED: Tue 02/07/2019

Client Relations Manager - Social Care

Leicester, UK

JOB TYPE: Permanent

SALARY: £28000 - £32000/annum +£4000 car allowance

Home-based role with travel - We're recruiting for a CQC registered service who like doing things differently; passionate about helping their clients to lead and direct their own care and services, giving them the independence, flexibility and choice that's not available to them under a traditional domiciliary care service. As a Client Relations Manager, to support a caseload of social care clients who live in their own homes, assisting them with the recruitment of staff and management of their own care package. You'll need CQC knowledge so may have worked in a roles such as Care Manager, registered manager, nurse, training manager or similar previously. This is a home-based role with regular visits to head office in Nottingham and visits to meet your clients in their own homes across a wide geographical region so it's ESSENTIAL that you're a driver with your own vehicle. On offer is a starting salary of £28,000 and car allowance of £4000 plus cash back healthcare plan and 25 +8 days annual leave.

The Role

As a Client Relations Manager you'll be responsible for supporting clients to manage their personal health budget and maintain choice and control within their individual care package to achieve their desired health and well-being outcomes. This is a great opportunity to work for an innovative organisation who services empower their clients and really make a difference to their lives.

The role will involve;

* Develop positive relationships with clients and their circle of support, visit them in their own home and maintain contact via the telephone.

* Working with the client to recruit their own team of care staff, including creating meaningful job descriptions, advertising roles, assisting with interviews

* Contribute to the support planning process and assist with articulating desired outcomes for client

* Risk Assessments

* Review clients' health budgets and have oversight of the financial situation.

* Chase outstanding payments from funding bodies to ensure packages do not get into financial difficulty.

* Ensure that all staff taken on have full training in place and manage client specific training matrix.

* Management of staff from a HR point of view - the client directs and leads them on a daily basis, you'll support with any difficulties

The Person

* You'll have experience in delivering high levels of customer service within a social care setting

* We're looking for somebody who is able to identify and apply good practise or legal requirements to a range of scenarios

* You'll demonstrate an excellent knowledge of the personalization agenda within continuing healthcare and social care, an understanding of the CQC standards Health and Social Care Act 2008 and Care Act 2014 and other legislation applicable to social care

* Excellent negotiation skills to achieve the best outcomes for the client

* You'll have a personable approach with the ability to create and maintain relationships with clients, families, colleagues and external stakeholders such as NHS

* You'll have experience of supervising others to ensure excellent performance

* Ability to work under pressure at times

* Qualified to NVQ level 3 or degree level in a subject related to care

We're looking for a Social care professional who can adapt to a new way of working, you may have worked previously as a care manager, registered manager, service manager, social worker or similar.

Interested? To apply for the Client Relations Manager role please click apply to send your CV to Laura Roberts at Coburg Banks recruitment. For more information call me on (phone number removed).

Coburg Banks Health and Social Care specialise in recruiting Care Managers, Care Co-ordinators and Senior Carers within Residential care, Domiciliary care, Supported living and Nursing across the UK. We would welcome the opportunity to help you in your career, so please send a copy of your CV into us. If you know of other people who are currently looking for a new career within the Health and Care Sector please refer them to us
Role: Client Relations Manager - Social Care
Job Type: Permanent
Location: Leicester, Leicestershire,

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