UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

Senior AV Technician/Team Leader

Newbury salary up to £40,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Team Leader to be a key part of our team, working onsite at a leading British multinational telecommunications company, taking full responsibility for monitoring AV Mailbox & AV ticketing system, handling of AV telephone enquiries, daily room checks, meet and greets, basic VC/AV meeting set up and level 1 support for technical issues.

This is an exciting opportunity for an exceptional, experienced Team Leader to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

Operational responsibilities to include:

Service Ownership of all aspects of day to day delivery to our clients and partners
Primary point of contact onsite for our client
Staff management to the onsite team/s and rota
Provide comprehensive reporting to the service delivery and account manager

Attend monthly and quarterly service review meetings
Provide a senior level of technical support at the point of escalation
Operational coordination between teams including the technical helpdesk, field service, projects teams and client liaison
Expectations of an onsite Team Leader:

Strong leadership and team building initiatives
Onboarding and training new staff members
Conduct regular one to one meeting's with individual staff members

Conduct weekly meetings to consistently improve the onsite service

Identify and support training requirements or skills gaps within the team

Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations

Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer

Performance improvement management if required

Desirable skills

Minimum of five years corporate AV support background
Previous experience in managing a team
Ability to mentor, train and develop team members
Knowledge of Audio-Visual systems and technologies
Knowledge in Event audio, video and lighting equipment both digital and analogue Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
Ability to analyse metrics, extract trending data, provide status reports and provide continuous improvement recommendations
Ability to multitask and work under pressure to meet strict deadlines
Remain client facing and calm under pressure at all times
Have excellent communication, time management, presentation and organizational skills
Be enthusiastic and self-motivated
Be able to establish productive relationships with people at all levels
Ability to use own initiative appropriately
Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.

Benefits:

*Working on shift rotations Monday -Friday
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 6 months probation period)
* Join a company who will value you