• Annual Salary: £40-45k
• Location: Brighton
• Job Type: Full-time

Are you a Support Team Manager who is looking to join a fantastic team in the Brighton area to lead and manage the client support staff, ensuring the delivery of high-quality administrative and customer service support to financial advisers and their clients. This role is crucial in maintaining our compliance with regulatory requirements and business standards.

• Lead and manage the client support team at your location.
• Work closely with Client Support Team Leader(s) and Senior Team Leader(s) to enhance team knowledge and personal development.
• Conduct regular meetings to monitor and prioritise workloads, ensuring service level agreements (SLAs) are met.
• Build and maintain strong relationships with advisers and team leaders to understand and meet business needs.
• Manage and delegate workload effectively within the team.
• Conduct performance reviews and provide developmental guidance.
• Manage staff issues swiftly and appropriately, involving other managers when necessary.
• Ensure adherence to all regulatory and compliance requirements within the team.
• Oversee the use of back-office systems and ensure accurate client record-keeping.

• Previous management experience in a similar role.
• Strong leadership skills with the ability to motivate and develop a team in a fast-paced environment.
• Experience with Intelligent Office or similar systems.
• In-depth knowledge of FCA regulations, TCF, and compliance principles.
• Excellent problem-solving, organisational, and time-management skills.
• Strong written and verbal communication abilities.
• Ability to onboard, train, and integrate new team members effectively.
• Proficiency in managing internal projects and delegating tasks.