Our client is a well-established company in the food industry based on the outskirts of Gloucester and are looking for a ambitious and enthusiastic Sales & Customer Service assistant to join their sales department. As a Sales & Customer sales assistant, you will play a crucial role in providing exceptional customer service, assisting with inquiries, orders and resolving any issues they may encounter.Your main duties will include:
* Be the first point of contact for customers
* Take inbound and outbound calls
* Handle all incoming customer queries and questions
* Provide the appropriate service and information to customers
* Refer and direct clients to the relevant department
* Resolve customer complaints
* Provide quotations and check product availability
* Ensure a level of customer satisfaction through excellent sales service
* Manage point of sale processes
* Follow company procedures and policies
* Maintain accurate documentation and ensure all sales Administration is up to date
Experience-
* Proven working experience in Sales Admin or Customer Service
* Basic understanding of sales principles and customer service practices
* Proficiency in English
* Solid communication and interpersonal skills
* Customer service focus
* Basic administration skills and IT skills
* Excellent attention to detail
* Strong organisational skills
Package-
* Competitive salary
* Opportunities to progress and development
* Employee discounts and perks
* Free Parking
Location- GL14
Salary-
£25,000 - £28,000 DOE
Full Time/Monday - Friday