Merchant Industry LLC is seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Merchant Industry one of the largest Merchant Processing Companies in the Tri-State Area. We offer Merchant Cash Advance, Cash Discount Programs and Regular Processing to over 20000+ clients Nationwide. We are an A+ rated company by The BBB.
Role: Customer Service Representative
Location: Long Island City,
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