Call Centre Manager - B2B Solutions / HR

JOB TITLE: HR Advisory - Associate Director LOCATION: Coventry SALARY: £60,000 + £10K bonus + £10K car allowance The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK. The ROLE The successful HR Director will be required to do the following: * To lead and direct the HR Advisory team. * To manage consultants' performance within a contact centre environment. * Drive the coaching initiative within the department. * Undertake and lead the mystery shopping within the department. * Identify training needs, themes and trends as well as areas for improvement and communication of these across the department. * Develop, and implement a strategy to ensure there is strong technical knowledge across the department. * Promote awareness of additional services within the Group and subsequently drive referrals within the department. * Effectively manage all Consultant workloads. * Monitor and review performance activity on a daily basis. * Assist and lead in any recruitment and interviews for the department. * Deal with client complaints and internal formal meetings (eg disciplinary and grievance). * This is a 100% work from the office role. It is not hybrid. CANDIDATE Our client is looking for a Associate Director of HR Advisory with the following experience and attributes: * Operational HR experience is required. * Experience in a senior leadership team working with key stakeholders. * Used to running large departments with around 100 staff in. * A passion for coaching and developing others. * Excellent communication and people management skills. * Ability to work in a fast-paced contact centre environment * A dynamic and flexible approach, as well as the ability to work under pressure * Excellent service issue / complaint resolution skills * Capability to work under pressure with a solutions-based approach This role is commutable from: Hinckley Atherstone Nuneaton Coventry Bedworth Tamworth ALTERNATIVE JOB TITLES: HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager INCAL1 Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager