• Location: Cannock
• Job Type: Full-time
• Salary £27,000 - £29,000 p/a
• Working hours 9.00 - 5.30

Join a leading logistics and supply chain organisation as a Customer Solutions Advisor and elevate your career in customer service. This role is perfect for someone who is passionate about delivering exceptional customer service and thrives in a dynamic, collaborative environment.

• Manage customer bookings using internal systems and online portals.
• Handle both inbound and outbound communications with UK and European clients.
• Resolve customer queries promptly and escalate issues when necessary.
• Collaborate effectively with import/export, domestic, and warehouse teams to ensure seamless service delivery.
• Support sales efforts through effective prospecting and customer onboarding.
• Participate in ongoing training to stay current with compliance and operational procedures.
• Contribute to process improvements and the overall success of the team.

• Strong communication and interpersonal skills.
• Excellent time management and attention to detail.
• Proficiency in Microsoft Excel and other IT systems.
• Analytical mindset with a proactive approach to problem-solving.
• Previous experience in road freight or logistics is highly desirable.
• Minimum GCSEs (or equivalent) in English and Maths
• Fluent German .

• Opportunity to be part of a supportive and ambitious team.
• Culture of empowerment and growth within the company.
• Opportunities for professional development and career advancement in a thriving industry.

To apply for the Customer Solutions Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.