Customer Service Associate - Corporate Hub

📍 Lincoln (Office Based)
💰 PAYE: £12.71 per hour | Umbrella: £16.43 per hour
🕒 37 hours per week | Monday-Friday (08:00-18:00)
📅 Start: 18th May 2026
📆 Duration: 18 weeks
📌 Ref: OR99156

🌟 The Opportunity

We are currently recruiting 3 Customer Service Associates to join a busy Corporate Hub environment.

This is a fantastic opportunity to work at the heart of local government services, acting as the first point of contact for a wide range of essential services including:

* Adult & Children's Social Care

* Council Housing & Repairs

* Highways & Transport

* Libraries & Heritage Services

* Registration & Community Services

This is a fast-paced, varied role where no two days are the same - ideal for someone who enjoys helping people and making a real difference in the community.

📋 Key Responsibilities

* Handle inbound and outbound calls in a busy contact centre environment

* Provide accurate information and support across multiple services

* Log and process customer enquiries efficiently

* Maintain high standards of customer care and professionalism

* Use internal systems and Microsoft Office to manage cases

👤 About You

We're looking for candidates who:

✔ Have contact centre / telephony experience (essential)
✔ Are confident handling high call volumes
✔ Have excellent communication and listening skills
✔ Are IT literate (Microsoft Office / Windows)
✔ Can work efficiently under pressure
✔ Are passionate about delivering excellent customer service

🏢 Location & Working Pattern

* 📍 Based in Lincoln City Centre (office-based role)

* 🕒 37 hours per week

* ⏰ Shifts between 08:00 - 18:00 (Monday to Friday)

* 🚫 No weekends or bank holidays

🎓 Training & Support

You'll receive:

* Full induction and onboarding

* Ongoing training and development

* Support from an experienced team

💡 Why Apply?

✨ Gain valuable public sector experience
✨ Be part of a supportive and dynamic team
✨ Work in a role that genuinely impacts people's lives
✨ Develop your customer service and admin skills

📩 Apply Now

If you have strong customer service experience and are looking for your next opportunity in a rewarding, fast-paced environment — we want to hear from you