Key Attributes:

Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards

Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity

Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned

Examines vehicles and reports defects against relevant regulatory bodies

Carries out each job within the budgeted time as set out on job card - to maintain own labour productivity

Works in accordance with workshop and Centre Health & Safety requirements

Works with colleagues to maintain workshop standards of cleanliness and tidiness

Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention

Follows key processes to achieve specified quality and efficiency targets

Works with the Centre developing and improving more efficient processes

Talks to customers to summarise the details of the work required or carried out, and answer their questions

Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency

Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre

Coaches and supports apprentice technicians - for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job

Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology

Attends specialised training as required by the relevant manufacturer

Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)

Ensures opportunities for sales are followed up by the most appropriate specialist

Reports on technical problems using appropriate procedures.

Responsible for handling customer data in line with GDPR

Ad hoc duties as and when required to meet the needs of the business

This job description describes (but does not limit) the main duties and responsibilities of the job.  These are subject to variation by the company as is necessary to respond to changes, both internal and external which the company experiences