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DATE ADDED: Fri 17/01/2020

IT Infrastructure Analyst

Exeter, UK


JOB TYPE: Permanent, FullTime

SALARY: 43968 - Up to + Benefits

Are you an IT Infrastructure professional looking to take on a new challenge? Pennon Group is one of the largest environmental infrastructure groups in the UK comprising both Viridor and South West Water.
At the top end of the FTSE 250, the Group has a workforce of around 5,000 people nationwide.
Together, our aim is to build the most trusted environmental solutions company in the UK providing infrastructure and services that enhance our customers’ lives, protect the environment and deliver growth for our shareholders.
We have vacancies for IT Infrastructure Analysts in our 3rd line IT Operations Networks, Server, Client and O365 teams.
These roles can be based in either Exeter or Taunton.
What will you be doing? As IT Infrastructure Analyst, your role is to ensure the serviceability, availability, suitability and performance of IT infrastructure systems and services.
We have a varied infrastructure landscape with a mix of older and leading-edge technologies to allow you to build and widen your skills.
Examples include: Linux, MS Server, MS Azure, MS SQL Server, MS 0365, Citrix, Intune, MS SCOM, SCCM, Dell Servers, HP/Dell clients, Samsung mobile, MS Windows 7/10, Meraki/Cisco, microwave, MPLS, SDWAN, VMWare.
Following Group IT governance policies and processes, you will build, upgrade, patch, monitor and support Pennon’s infrastructure services.
You will ensure data is maintained securely and with appropriate continuity.
You will also ensure appropriate levels of all documentation and records are maintained.
The Infrastructure Analyst will deal with incident, problem, service, release and change requests, escalating issues where necessary to maintain SLA expectations and ensuring a good user experience by using appropriate support, diagnostic, configuration and service management tools.
Additionally, the Infrastructure Analyst will provide face to face support and engagement to our peers, employees and third‐party suppliers.
The ideal Infrastructure Analyst: Familiarity of ITIL and PRINCE2 project governance or equivalent Extensive and broad‐based IT and business experience, delivering diverse corporate and operational IT services in a medium / large organisation Experience and expert knowledge of leading technologies and standards across servers, clients and networks Takes personal responsibility to keep their IT governance and technical skills up to date Ideally, an ITIL foundation certificate in IT Service Management and Relevant ICS qualifications What can Pennon Group offer you? In return for your hard work as our Infrastructure Analyst, we can offer a Competitive salary of up to £43,968 based on your skills and experience.
We can also offer a range of excellent benefits, such as our Pennon Pension Scheme, and Free Car Parking.
If you have the skills and experience to join our team as Infrastructure Analyst, apply today.