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Date Added: Thu 08/07/2021

Customer Service Account Manager

Greater Manchester, UK
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Job Type: Permanent, FullTime

Salary: £21000 - £24000/annum

Customer Service Specialist

£21,000 - £24,000 + bonus

* Global Company with opportunity for progression

* Free parking facilities

* 26 days holiday + Bank Holidays + Buy and Sell Holiday Scheme

* Flexible working hours

An amazing opportunity has arisen for a Customer Service Specialist to join a leading, global company. The company pride themselves on delivering excellence on all platforms to manage their VIP customers' fleet and transportation solutions. They are seeking a customer driven specialist to join their growing team to be the first point of contact for all requests, maintaining budgets, repairs and assets so accuracy is key.

The Role

* Following up on customer request in a timely and efficient manner

* Managing customer related calls in order to increase customer satisfaction.

* Offering a high level of service building rapport with key customers and suppliers.

* Raising work orders and ensuring accurate coding

* Checking maintenance history, validating & authorising additional work.

* Following up on pending work orders relating to the termination of additional cover.

* Scheduling service events and updating business applications.

* Obtaining paperwork, uploading documents, and advising customer on due services.

* Taking responsibility for updating work on the appropriate systems and logging calls

* Taking ownership and following through customer enquiries, queries and complaints

Requirements

* Excellent communication skills and ability to build rapport at all levels

* Experience within Customer Service, Account Management, Sales Administration

* Strong organisational and time management skills with a proactive approach

* Knowledge of Fleet, Transportation or Logistics and advantage but not essential

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

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