Salary: £70,843 - £76,693 per annum
Hours: Full time, 37.5 hours per week
Location: Bristol / St Monica Trust sites

At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long‑standing reputation for excellence, we are shaping the future of supportive living environments across our five Bristol-based sites.

We're now looking for a Care and Support Registered Manager to lead high‑quality care across our retirement villages. If you are passionate about delivering exceptional care, motivated by meaningful relationships, and committed to empowering residents to live well, this could be your next purposeful step.

As our Care and Support Registered Manager, you will take ownership of delivering safe, compassionate and effective care, ensuring we meet and exceed the requirements of the Care Quality Commission (CQC). You will provide visible leadership, shape our care services, and create an environment where residents feel supported, connected and valued.

You will:

• Act as the Registered Manager with the CQC, ensuring full compliance across all care activities

• Lead and develop Deputy Care and Support Managers and Care and Support Leads

• Ensure care teams are well‑trained, competent and confident to deliver exceptional care

• Be the primary point of contact for residents and their families regarding care matters

• Maintain a strong presence at village meetings, offering meaningful updates and insights

• Ensure safeguarding concerns are raised and managed appropriately

• Respond to feedback, concerns and compliments promptly and with care

• Create, maintain and review service development plans to drive continuous improvement

• Monitor budgets, manage expenditure and contribute to business growth

• Oversee accurate and compliant record‑keeping in line with Information Governance

• Work collaboratively with Village Managers and service teams (housekeeping, catering, maintenance) to ensure a joined‑up approach

• Support each village in delivering an effective out‑of‑hours on‑call service

This role blends professional expertise with a people‑focused mindset. We're looking for someone who brings both operational confidence and genuine warmth to their leadership.

You will bring:

• Experience managing care services, ideally across multiple sites or within community/domiciliary care

• Strong working knowledge of CQC requirements, Essential Standards, safeguarding, MCA, medication, infection control and GDPR

• A collaborative communication style, able to share complex or sensitive information with clarity and empathy

• Ability to analyse complex situations, problem‑solve and make informed decisions

• Experience planning and coordinating interlinked activities, teams and priorities

• Confidence using IT systems including Word, Excel, Outlook and electronic care management tools

• Experience supporting older people, people with disabilities and/or people living with dementia

• Commitment to continuous learning and staying informed about sector developments

You'll be someone who:

• Communicates openly, honestly and with kindness

• Builds strong relationships with residents, families, colleagues and external partners

• Leads teams with support, coaching and accountability

• Creates a culture of collaboration, respect and inclusion

• Understands the importance of enabling older people to live with independence, dignity and purpose

• Brings curiosity, innovation and a positive approach to change

Why St Monica Trust?

Working here means being part of a charity with a deep commitment to people, our residents, our colleagues and our communities. We invest in creating exceptional places to live and work, and you'll play a central role in shaping the next chapter of our development.

This is a chance to see the real impact of your work every day, knowing that the spaces you help create will enrich lives for generations.

Additional information

• Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.

• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

The role

As a Care and Support Worker, you will be based in our retirement villages, providing domiciliary care to our residents in their home. The role involves helping them with practical tasks such as getting in and out of bed, dressing, bathing and hygiene, food preparation and cleaning - whilst building strong relationships with them and making sure they can remain independent.

Training and development

If you wish to, you will get all the support and training to develop in your role, to carry out more complex activities and to take on more responsibility around our villages.