Customer Care Coordinator

Temporary (Start Immediately)

Wakefield

New build housing

£18

TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Wakefield. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5* rated developer and one of the UK largest

Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable.

The Role: 

Answer calls and e-mails from customers regarding their property repairs
Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales
Maintain regular communications/updates with the customers
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC
All defect repairs to be logged accurately
Maintain accurate and concise records of all repairs, solutions and notes/comments
General administration duties
Comply with our GDPR policy

The Person: 

Previous experience with a developer is preferred but not essential
Customer care/Customer service experience in an office environment
Great IT skills
Good Communication skills
Team player with a strong work ethic and very organised
Previous experience using Dynamiq software is preferred but not essential

Remuneration: 

Hourly rate