Job Title: 2nd Line Technical Support Analyst
Hours: 35 Hours Per Week
Type: Permanent
Location: Buckinghamshire, Gerrards Cross, SL9 
(100% office-based - Candidate MUST be able to drive and live under 45 mins away)
Salary: 32,000 - 37,000
We're seeking a Technical Support Analyst to join our clients experienced technical team. You will be providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support role requiring a proactive and technically confident individual.
Key Duties and Responsibilities:
Handle incoming support calls and tickets, responding within agreed SLAs
Troubleshoot application and technical issues using SQL, Windows OS, and database tools
Escalate unresolved problems to the development team and follow through to resolution
Use Jira to manage and close support issues
Install and configure applications for new clients
Deliver remote training sessions and provide onboarding support
Test bug fixes before release to customers
Contribute to continuous improvement in support processesEssential Skills & Experience:
IT qualification or degree (required - not negotiable)
Minimum 2 years' experience in 2nd line technical support
Strong communication and phone-based support skills
Confident working with SQL, Windows, and databases
Familiarity with Jira or other ticketing tools
Experience using remote access tools for support
Self-motivated, fast learner who works well independently
Stable work history - we're looking for longevity and commitmentIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)