Hospitality Call Centre Agents - International Luxury Hospitality Brand - Johannesburg North, South Africa

English-speaking Agents

An exciting opportunity awaits you at the offices of a luxury international hospitality brand in Johannesburg North. We're seeking enthusiastic, guest-centric call centre agents to assist international clientele with memory-making journeys across the globe.

Responsibilities

-Manage the complete guest journey

-Deliver best-in-class luxury service via phone, video chat, email, live chat, or in person.

-Cultivate strong relationships with global Travel Advisors and guests.

-Act as an expert in our CRM and booking platforms

-Offer feedback and suggestions to enhance customer support processes and service excellence.

Requirements

-Language fluency in English

-Minimum 1 year of experience in a contact centre or similar hospitality sales role — luxury travel background is a big plus.

-Previous experience with IT applications including CRM software & booking platforms

-Flexibility to work full-time on rotating shifts, including weekends, to support global clientele.

-A genuine interest in global travel and destinations.

Package

-Basic: R 15,900

-Incentive: R 4,400 (max)

-Night Shift Allowance: R 2,121.39

-Transport Allowance: R 2,168

-Medical Aid/Insurance (max: R1,100)

-Pension Fund: 10%

If you are interested in working in an international, high-performance environment with passionate peers, please send your CV to #removed#