Company: HAWK BROWN RECRUITMENT LTD
Job Type: Permanent, FullTime
Salary: £25,000 - £27,500 per annum
Customer Service AdvisorCamberley£27,500 per annum
My client is seeking a Customer Service Advisor to join their Customer Experience Team. You will be responsible for supporting the Area Managers as well as delivering a positive, prompt and accurate service to the clients and the wider teams. You will:
- Assist and support Area Managers, handling all administration and generating standard letters and documents
- Deal effectively with all telephone enquiries, providing the solution and tracking the progress of this
- Manage diaries for your Area Managers
- Monitor the mailboxes, assisting with responses, and occasionally take minutes in meetings
- Receive and log monthly Manager reports, highlighting any concerns to your Area Manager
- Take responsibility for handling alteration requests and approvals, referring any non- standard situations to your Area Manager / Head of Operations
- Assist with taking on enquiries
- Maintain a regular overview of required Health and Safety checks
- Arrange general repairs and maintenance, liaising with suppliers
- Monitor to resolution and review satisfaction with the customer as appropriate
- Take responsibility for checking invoices and resolving any issues
- Manage the Budget preparation timetable, obtaining the appropriate information from across the team in a timely manner
- Maintain accurate leaseholder records, including database entry and maintenance
- Providing administrative support for the wider teams
- Act as first point of contact for the team
The ideal candidate will:
- Have previous experience of working within an administration or customer services role
- Have excellent attention to detail
- Have strong communication skills, both verbal and written
- Have experience of working within a demanding customer service role
- Have strong organisational skills
- Have excellent working knowledge on Microsoft Office
Working hours are Monday to Friday 9am to 5pm.
In return our client offers 27 days holiday + BH, pension, life cover and sick pay scheme.