Repairs Planner (Social Housing)
Location: Kingston upon Thames
Salary: £28,000 per annum

We are currently recruiting for an experienced Repairs Planner to join a well-established organisation within the social housing sector. This is an excellent opportunity for someone with a strong background in scheduling and coordination who is looking to further develop their career in a fast-paced, customer-focused environment.

The Role
As a Repairs Planner, you will play a key role in coordinating maintenance and repair works, ensuring that operatives are effectively scheduled and that all jobs are completed within agreed service levels. You will act as a central point of contact between tenants, operatives, and internal teams, delivering a high standard of customer service at all times.

Key Responsibilities

Scheduling and planning repairs and maintenance works for operatives

Managing diaries to ensure maximum productivity and efficiency

Handling inbound and outbound calls from tenants, contractors, and internal teams

Prioritising emergency and urgent repair requests

Monitoring job progress and ensuring works are completed within SLAs

Liaising with operatives and subcontractors to resolve scheduling issues

Updating systems accurately with job status, notes, and outcomes

Delivering excellent customer service and managing tenant expectations

Requirements

Previous experience working in a repairs planning or scheduling role within social housing is essential

Strong organisational and time management skills

Ability to work in a fast-paced environment and manage competing priorities

Excellent communication skills, both verbal and written

Experience using scheduling systems and housing management software

A proactive and problem-solving approach

What's on Offer

Salary of £28,000 per annum

Stable, full-time opportunity

Supportive team environment

Opportunity to develop within the social housing sector

This role is ideal for someone who thrives under pressure, enjoys problem-solving, and is passionate about delivering a high-quality service to residents