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Date Added: Fri 04/06/2021

FRC Case Manager

San Francisco, CA, US
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Company: GLIDE

Job Type: Permanent, FullTime

Job Description

The Janice Mirikitani Family, Youth and Childcare Center (FYCC) is a safe and welcoming environment for children and families that provides a holistic set of resources to help people realize their potential at home, in school, and as leaders in their community. The variety of programs, activities and services provide opportunities for families to build a community, develop leadership skills, and learn with each other. As the Tenderloin's Family Resource Center (FRC), family services are aimed at helping parents manage and recover from challenges, gain knowledge about parenting and child development, and develop the skills and knowledge to support their children's learning, development and social and emotional competence. As many of FRC's families are monolingual Spanish-speakers, this position requires someone fluent in Spanish to communicate effectively with our clients. 


The FRC Case Manager acts as a liaison, advocate, and resource out in the community and in the home to provide intensive case management, family advocacy, and crisis intervention for families in the Tenderloin. Collaborating with, other GLIDE program staff, schools, community organizations and Protective Service Workers.  The FRC Case Manager also offers trauma informed family engagement and perinatal navigation.  Together, this essential role provides assessment of the family system and individual children, development of collaborative service plans, referrals to GLIDE programs and other services, and monitoring of progress towards the family's goals. This position may periodically work non-traditional hours (early evenings, holidays and weekends). Regular and predictable attendance is essential. 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

  • Conduct intake assessment, surveys and enrollment, collect and provide information on community resources and GLIDE services, provide advocacy and coordination to reduce barriers to services, find creative solutions to meet immediate and ongoing needs, and ensure linkage and support to promote health, recovery, and wellness for children, youth, and their families;
  • Determine eligibility and review/assist with applications for entitled benefits and financial resources including but not limited to General Assistance, CalFresh, MediCal, Social Security Disability, emergency rental assistance, and low-cost housing programs;
  • Develop and attend FRC outreach events and build rapport and working relationships in order to be a reliable source of information, reduce barriers to community resources, and improve awareness of GLIDE programs;
  • Collaborates with other providers from other community agencies, Glide program staff, interns, and volunteers to ensure comprehensive and coordinated services;
  • Facilitate and co- facilitate parent groups, specifically for expecting parents and parents with newborns.  
  • Lead and facilitate FRC's weekly Mommy/Daddy & Me group.  
  • Deliver aforementioned services in the community, (when contracted) and school meetings;
  • Manage documentation in a timely manner, which includes but not limited to enrollment, various assessment tools, individual/family service plans, follow-up contacts, CFS reports, program evaluations, and service entries in Salesforce and other external program databases; and 
  • Participate in regular staff meetings, staff training events, supervisory meetings, accept the responsibility for aiding the development of positive team relationships as requested, and adhere to agency policies, procedures, and professional code of ethics.



  • None



  • Successfully convey and obtain accurate and complete information in a respectful and caring manner, including nonverbal communication or communication with those with language barriers or disabilities;
  • Enjoys helping others to learn and build various skills in a collaborative and supportive manner;
  • General knowledge and experience with comorbid and chronic mental health disorders from depression, anxiety, trauma, addiction, grief/loss, and psychosis;
  • Commitment to strength-based values where all people have goals, talents, and determination within an environment of community, resources, and opportunities to support the process of recovery;
  • Ability to develop helping relationships and trust by demonstrating respect, empathy, dedication, positive attitude, and cultural sensitivity to others;
  • Has good attention to detail, organizational skills, and time management;
  • Knowledge of roles and responsibilities as well as your own strengths and weaknesses that support working independently and collaboratively;
  • Demonstrates reliability, dedication, and integrity in learning, taking action, and meeting goals;
  • Experience or ability to establish cooperative relationships with various professionals as well as formal and informal community members and resources;
  • Ability to avoid generalizations or stereotypes and adapt to the cultural, familial, linguistic, political, and community context in order to better understand how cultural factors figure into risk, resilience, coping as well as cultural and spiritual distinctions in grief, suffering and mourning;
  • Adheres to laws, ethics, and values that ensures every individual receives and is provided effective and efficient care to attain or maintain wellness and recovery; and 
  • Commitment to the mission, values and philosophy of GLIDE.



  • Bachelor's degree in psychology, social work, or other health and human services with 2+ years of sufficient relevant work and/or life experience; OR Master's degree in related behavioral health or human service-related field; 
  • Experience working with children, youth and families; 
  • Experience working in a community based social service agency with people in relationship with homelessness and poverty and the problems that often come alongside these experiences;
  • Possess an understanding of the client's community and a basic understanding of bio-psycho-social-spiritual and economic issues that might impact families/clients;
  • Experience developing and leading workshops and activities for families/adults; and
  • General knowledge of current local, state and national resources, services, and benefits programs, including services and programs for families with minor children.



  • Must pass tuberculosis screening;
  • Must show proof of pertussis (Tdap), influenza and MMR immunizations;



  • Clinical supervision available for those registered with the California Board of Behavioral Sciences.
  • Must have or complete CPR and First Aid Training.




  • Spanish language skills required; 
  • Read documents written in Standard English and (Spanish text required);
  • Write grammatically correct correspondence and reports including comprehensive assessments, service plans, and progress notes; and 
  • Speak on individual basis and presentations using appropriate vocabulary and grammar in Standard English and Spanish.



  • Proficiency and accuracy in math required for reporting data collected, eligibility screening and application assistance for entitled benefits, emergency rental assistance and housing programs.



  • Demonstrated proficiency with Microsoft Office (e.g., Word, Excel, and Outlook); and 
  • Salesforce or other database experience helpful.  



The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Ability to see within normal parameters;
  • Ability to hear within normal range;
  • Communication skills using the spoken and written word;
  • Working with children involves extensive physical activity, mental alertness, and enthusiasm. Good general health, physical stamina, and emotional stability are essential;
  • Reaching by extending hand(s) or arm(s) in any direction; finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Able to use equipment typically found in an office environment;
  • Ability to lift up to 50 lbs, such as children, paper reams, paint, etc;
  • As this position may require long periods of sitting and repetitive use of a telephone, computer and other office equipment, this person must take frequent short breaks and integrate stretching into his or her daily duties to avoid musculoskeletal disorders, and safely operate appropriate ergonomic equipment as supplied by the employer;
  • Able to move quickly to address emergency or potentially dangerous situations. Have mobility required to ensure the safety of the children.
  • Ability to use public and/or private modes of transportation. Duties are office based, but travel to various San Francisco venues is required.



The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Lively family, youth and childcare center with internal and external play areas. Work environment is typically fast paced and busy with multiple interruptions throughout the day;
  • The employee may be exposed to air borne pathogens.
  • Noise level can become loud, chaotic and distracting depending on situations that arise. Lighting is conducive to completion of work.
  • GLIDE's buildings are located in the Tenderloin neighborhood. Due to our surroundings, extra caution must be taken when going to and from our buildings. 
  • GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

GLIDE is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At GLIDE, all employment is decided on the basis of qualifications, merit, and business need. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people and LGBT persons are strongly encouraged to apply.

Please send your resume for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant!

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