Directorate: Communities, Adults and Health
Contract Type: Permanent
Hours: 36
Salary: £38,058 - £41,442
Location: Colindale
Closing Date: Noon 30th May 2025
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative - which drive everything we do.
About Adult Social Care
Barnet Council is an exciting and innovative place to be, and here in Adult Social Care we are committed to the work we do and the difference we make to residents of Barnet every single day.
We take a strengths-based approach, focused on what people can do and seeing the whole person. To deliver our vision of strengths based social care and Making Safeguarding Personal we rely on working closely with our partners and importantly our competent, confident, creative, and caring workforce. We have supportive and visible leadership, tools and processes, and investment in excellent learning and development that help staff to be happy, efficient and effective.
We have standards and expectations of all of our staff and leaders with everyone taking responsibility for high quality, effective practice and their own professional development, as well as enabling staff to talk about opportunities and concerns. We have modernised our way of working so that we can work in a mobile and flexible way.
About the role in Social Care Direct
We are looking for an experienced, skilled, and committed Assessment and Enablement Officer with experience in adult social care to join Social Care Direct. Social Care Direct is a "front door" to Adult Social Services and the first point of contact for all initial enquiries about social care. The work in the team comprises of short term interventions, mainly over the phone, therefore identifying the presenting query as early as possible is essential in providing good quality social care.
Putting the person at the heart of the assessment and involving their families, friends and communities to help improve their lives and help them meet their goals. You will assess and review the care and support they have; and advise where they can access information, support and advocacy so that they have the maximum opportunity to regain their independence or become less dependent on other people or services.
As an Assessment and Enablement Officer in the team you will rotate between the following functions:
* Answering and processing phone calls
* Replying and processing emails from a generic team mailbox
* Carrying out case work on allocated cases
Please click here to download the Job description for this role.
About you
* You will have experience of adult social care
* You will have excellent communication skills and engage well with adults, carers and their families about their care needs and risks
* You will be resilient and resourceful and skilled in managing difficult conversations
* You will value a busy structured working day with the skills to help people express their stories on the telephone
* You will have the skills to multitask and work in a fast-moving complex environment
What we offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well- being training programs including confidential employee assistance
How to apply
Please click on the apply button on our website where you will be able to view the full job description and person specification and apply for the role. If you would like any further information about the role please contact or
If shortlisted, you will be required to bring photographic ID to your interview to prove your identity.
Interviews will take place week commencing 2nd June 2025
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
To deliver Barnet Council's commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at #removed#/access-to-work/apply
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
