Service Charge Specialist

We're looking for a Service Charge Specialist to assist the Service Charge Area Manager with customer enquiries / complaints at least until end of September 2024. This is a temporary role until the end of September 2024 paying £20.56 ph PAYE / £25.53 ph Umbrella.
This will be a hybrid working role and there will be requirement to cover legacy Aldwyck Housing region as well as Bedfordshire LU5, so candidates in this region or happy to travel to will be ideal.

Role purpose
You will deliver all aspects of service charges for a patch with the support of the Service Charge Area Manager to ensure the integrity of rents/service charges. This includes a responsibility for ensuring that the rent review and service charge estimates, and the summaries of expenditure are accurate and transparent. To provide guidance and advice to colleagues on rents, service charges and general management.

You will be required to:
* Deliver an exceptional service to customers that delivers value for money by assisting with the preparation of new scheme estimates, reviewing new schemes, annual estimates, auditing, and summaries of expenditure and reserve funds. You will be responsible for an area/patch on rent and service charges for tenants and Homeowners including Estate Inspections.
* Analyse expenditure in line with policies and forecast future expenditure by identifying recording expenditure that cannot be recovered through service failure or lack of delivery.
* Contribute to the creation of tenancy and lease terms by providing accurate information to operational teams with regards to rent and service charge calculations.
* Deliver 'First Point of Contact' resolution to Peabody customers by providing advice on rent and service charge enquiries to colleagues, including provision of a detailed analysis of variations and providing evidence as required in any proceedings.
* Receive and progress pre-sale enquiries in line with our service level agreements for customers and colleagues to ensure that these are serviced and that fees are collected to comply with governance and support deliver of resales process for Homeowner Services
* Collaborate with colleagues in Homeowner Services and Customer Service ensuring rents and service charge disputes, queries and complaints are resolved promptly, supporting the delivery of other homeowner services functions and ensuring customer satisfaction is prioritised.
* Achieve excellent customer satisfaction by adhering to Customer Experience behaviour styles and values.

You will have:
* Demonstrate a strong commitment to the principles of equality, diversity and inclusion.
* Professional qualification e.g. CIH, IRPM or considerable experience in service charge settings within an Registered Provider environment.
* Demonstrable knowledge of accounting processes relating to service charges with a sound knowledge of Service Charge Legislation and best practice.
* High level of literacy, communication and numeracy skills using IT systems.
* Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities.

For more information & to apply, please contact [email protected]