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DATE ADDED: Tue 31/12/2019

IT Infrastructure Support Engineer - FMCG - Lancashire

Preston, UK


JOB TYPE: Permanent, Full Time

SALARY: £35,000 - £40,000

IT Infrastructure Support Engineer - FMCG - Lancashire

Great opportunity to come on-board as a senior level IT Support Engineer in this busy, thriving FMCG business in Lancashire. They need an experienced "all-rounder" who can take on varied responsibilities and work well as part of a multi-site team.

Client Details

This multi-national FMCG business are adding to their IT Support function. Based out of their Lancashire site, easily accessible from Blackpool, Preston and the Northwest, they can offer a varied role within a close-knit team, a sociable work environment and some excellent benefits to complement your work-life balance.


IT Infrastructure Support Engineer - FMCG - Lancashire

  • Provide day-to-day support of critical systems and applications, including their ERP system
  • Identify issues on the production floor, assess suitable options to resolve these and make informed decisions
  • Where there are patterns of system issues, escalate to Business Systems Manager and/ or the supplier (Infor)
  • Work with Group IT to support and implement IT projects to achieve business objectives
  • Provide 1st-3rd line support for the technical infrastructure environment
  • Diagnose and fix problems using suitable support tools for hardware, software and internal applications
  • Provide excellent customer technical support, aiming to resolve each issue as the first point of call


    This role would ideally suit an experienced 3rd Line Support/ Infrastructure Engineer or someone from an IT management background within an SME business. You will ideally have around 10 years experience, and the following expertise:

    • Relevant ERP experience (Infor/ Movex/ M3 preferably)
    • Strong technical support background and excellent communication skills
    • Strong working knowledge of Desktop operating Systems
    • Good knowledge of Windows Servers, Active Directory, Office 365
    • Good networking capabilities (LAN/ WAN)
    • VMWare setup and administration
    • Firewall/ VPN devices
    • Able to work effectively as part of a larger, matrix managed team
    • Willing to work as part of an on-call rota (1 week on, 1 week off)

      The following experience would be highly beneficial and preferred:

      • IT qualification (ITIL)
      • Prince2, PMP or similar project management certification
      • Worked for an SME FMCG/ Logistics/ Manufacturing company

        Job Offer

        This role would suit an experienced IT Support professional who wants to work in a sociable, fast-paced environment. In addition to the base salary, the following benefits are available as part of your package:

        • 10% bonus
        • Pension - 5% employer matched contribution
        • Discounted gym membership
        • BUPA Private health
        • 25 days holiday
        • Life assurance 4 x salary

          Please note, as part of this role you would be expected to operate as part of the on-call rota, and occasional travel to other northern based sites may be required, so a full UK driving license is essential.

          IT Infrastructure Support Engineer - FMCG - Lancashire
          Role: IT Infrastructure Support Engineer - FMCG - Lancashire
          Job Type: Permanent, Full Time
          Location: Preston, North West, North West

          Apply for this job now.