3rd Line Support Engineer
Princes Risborough (Hybrid)
£35,000 - £40,000

We're looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you'll do:

* Provide 2nd & 3rd line support, acting as the main technical escalation point

* Resolve complex IT issues, ensuring minimal disruption to school operations

* Mentor 1st and 2nd line colleagues

* Lead IT projects from planning to implementation

* Support internal networks and deliver staff training as needed

What you'll bring:

* Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure

* Excellent troubleshooting skills and confident decision-making under pressure

* A customer-first mindset with great communication skills

* A friendly, flexible, and team-oriented approach