Customer Service Administrator 

Pertemps are currently recruiting for a Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover.

Responsibilities as a Customer Service Administrator:

Receive incoming calls from customers placing fault or support calls

Recording details on service management system

Provide first line troubleshooting to gather technical information

Manage call responses, telephone support and scheduling engineers service appointments.

Schedule preventive maintenance visits in line with customers needs

Ensure engineers are booked on and off calls

Raise invoices

Maintain and update customer records as required

Requirements:

Strong customer service and administrative experience

Competent Microsoft user

Knowledge / interest in technology

Confident in asking diagnostic questions and providing first line troubleshooting advice

Ability to work on own initiative

Excellent verbal and written communication skills

The Customer Service Advisor Role

Monday - Friday, 8.30am - 5pm or 9am - 5.30pm

Fully office based

£24,500 - £26,500 starting salary

22 days annual leave plus bank holidays

If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps