About the Role
We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters.

This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents.

Key Responsibilities

Tenancy Management

* Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements

* Carry out tenancy audits and routine property inspections

* Respond to general tenancy enquiries and resolve issues effectively

Income & Arrears Management

* Monitor rent accounts and take appropriate action to address arrears

* Support residents experiencing financial hardship and refer to support services where appropriate

Anti-Social Behaviour (ASB)

* Investigate reports of ASB and manage cases through to resolution

* Work in partnership with relevant agencies and take enforcement action where required

Safeguarding & Complex Cases

* Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases

* Liaise with external partners such as police, social care, and health services to provide coordinated support

Customer Service & Administration

* Provide responsive and professional customer service, including phone and casework support

* Maintain accurate records, case notes, and documentation

* Ensure all work is carried out in line with policies and procedures

Person Specification

Essential Experience & Skills:

* Demonstrable experience working as a Housing Officer within a UK Local Authority

* Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling

* Experience managing complex and sensitive cases

* Ability to work independently and manage a diverse workload

* Excellent communication and interpersonal skills

* Experience working with external partners such as police, social services, and healthcare professionals

If you're interested please apply