Trade Counter Operative

• Location: Buckhurst Hill, Essex
• Job Type: Full-time 
• Shift Pattern: Monday-Friday 7:30 - 17:00 & Every Other Saturday 8-1
• Salary Range: £28,500 - £31,500 per year DOE + Bonus and Commission Schemes

Join the team as a Trade Counter Operative and become a key player in delivering excellent customer service and support at a family-owned independent merchant. This role is perfect for someone who is enthusiastic, proactive, and customer-focused, ready to be the first point of contact for our customers at the trade counter.

Day-to-day of the role:

• Greet and serve customers at the trade counter in a friendly and professional manner.
• Provide customers with product information, technical advice, and quotations tailored to their needs.
• Process customer sales orders accurately and efficiently.
• Handle customer inquiries and resolve any issues or complaints promptly and effectively.
• Stay informed about the products we offer and any current promotions.
• Ensure the trade counter area is well-stocked, organised, and visually appealing.
• Assist in accurately picking and safely loading customer orders.
• Assist in unloading supplier deliveries and checking the accuracy of the delivery in terms of product, amount, and condition.
• Work with the warehouse and delivery teams to ensure timely fulfilment of customer orders.
• Uphold company health and safety standards within the branch.

Required Skills & Qualifications:

• Experience in a retail or trade counter environment, preferably within plumbing, heating, DIY, or builders' merchant sectors.
• Strong customer service skills with the ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Knowledge of sanitaryware, plumbing, heating, and building products.
• A team player who takes pride in their work and is eager to grow into the next role.
• A proactive attitude and willingness to learn.

Benefits:

• Competitive salary with bonus and commission schemes.
• Company pension.
• Company uniform provided.
• Training and development opportunities.
• Opportunities for career progression and professional development.
• A supportive and friendly working environment.
• Employee discounts on products.

To apply for the Trade Counter Operative position, please submit your CV.