Michael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.

Client Details

Michael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.

Description

Product Quality assessments and issue management
Technical support to Authorised repair Partners, including audits and field accompaniments
Training and knowledge gap assessment for Repair Partner Engineers
Assess repair data to identify failure trends and opportunities for improvement
Technical support
New product assessments including first spares orders, document review and training requirements
Technical bulletins for Field engineers
Failed product assessments and incident reporting
Performance reviews supporting the Technical Manager in performance reviews with Service Partners
Recall and rework management
Incoming stock quality assessmentsProfile

Formal Technical qualifications
5+ years experience in the repair of consumer electronics
Experience in data review using Microsoft excel or other similar packages
Ability to review processes and procedures to suggest improvements, write reports and/or produce technical bulletins
Ability to coach and train Engineers when new technical solutions are available.
Technically capable with the ability to communicate with all parties and to accurately interpret and communicate technical solutions
Self-confident with a passion for quality and efficiency improvements
Take ownership of service related enquiries to resolution
Remain up to date with current repair and regulatory standards
Ability to assess quality and suggest improvements.Job Offer

Excellent salary + car allowance + fuel paid
23 days annual leave plus public bank holidays, long service increment up to 25 days.
Company pension
On-site parking
Employee discount and more staff benefits subject to the current availability