Administrator
Circa £27,000
Aldridge, Walsall
Permanent

We are seeking a proactive and organised Administrator. This role is integral to ensuring the seamless transition from order intake through to product despatch, supporting the Co-ordinators to help deliver orders on time. You will be liaising closely with customer sites, customers and feeding back to internal departments. Reporting directly to the Office Manager you will help implement efficient processes and support continuous improvement across operations. You will be assisting in the organisation of delivering products and installations to over 75 sites across the UK. Experience in scheduling jobs / people / installations is beneficial.

Key Responsibilities:

* Manage and coordinate order amendments that fall outside standard specifications, ensuring all changes are communicated and acknowledged by production.

* Ordering materials, managing the process to ensure all products arrive on site and in time for the engineers

* Liaise with customers to confirm and amend delivery and installation schedules.

* Communicate with suppliers to ensure timely arrival of all necessary components to our facility.

* Confirm all items are ready for despatch on scheduled installation days and communicate any shortages or issues with the engineering team.

* Generate purchase orders and customer invoices.

* Compile and manage order documentation, including organising delivery notes and completion paperwork.

* Provide weekly updates on manufacturing information

* Utlising in house sock sheets and ordering non-manufactured items

* Managing levels of stock and highlighting any potential issues

Skills & Experience Required:

* 1-2 years of experience in a sales support, administration, or customer service role ideally. Understanding og logistics would be beneficial

* Familiarity with CRM or ERP systems is highly desirable, especially SimPro and Xero.

* Strong IT proficiency across Microsoft Office and related tools.

* Excellent communication skills with a professional and confident telephone manner.

* Well-organised, adaptable, and capable of managing multiple priorities.

* GCSEs (or equivalent) in Maths and English, minimum.

* A team player with the ability to work under pressure and interact across all business levels.

* Must be self-assured and confident in handling a variety of situations.

What's on Offer:

* 25 days holiday (includes Christmas closure)

* Friendly office hours: 37.5 hours per week, Monday to Friday (with potential flexibility for school drop-offs)

* Company pension scheme