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Date Added: Wed 15/05/2024

Repair Administrator

Waterbeach, CB25, UK
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Job Type: Permanent, Full Time

Salary: £24500 - £26000/annum

Location: Cambridge (CB25)
Duration: Permanent
Hours: 8am until 4:30pm (Monday to Friday)
Salary: £24,500 to £26,000
Job Reference: 35291

Polytec are looking for a Repair Administrator to ensure that repaired items are checked and tested prior to return for our client based just north of Cambridge. Security clearance is required for this role.


* Ensure specific rules, requirements and procedures are met
* Re-allocation of customer licences
* Keep up to date with knowledge of customer specific rules and requirements
* Functional testing of products after completion of repairs
* Allocation of numbers for customers wishing to send faulty products to the Repair Centre
* Unpacking consignments of faulty products ensuring paperwork is correct
* Assess requirements for repairs fees, based on warranty status and condition of equipment
* Request and process of customer purchase orders
* Liaison with customers, reporting progress on repairs and repair charges
* Escalation of incidences where turnaround commitments are unlikely to be met


* Higher level education
* Experience using ERP systems
* Generating reports and understanding analysis of trends in data
* Solid administrative background
* Good communication skills, both verbal and written
* Familiar with MS Office

Please contact us as soon as possible for more details or apply below
Apply Now