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DATE ADDED: Wed 01/05/2019

Operations Support Global Information 12 Months Fixed Term London

London, UK


JOB TYPE: Permanent

SALARY: -Competitive

About the Client Information Team
The Client Information team manages the collation, processing and provision of client and engagement information across the PwC Network and provides support to a wide range of stakeholders.

Our customers range from Industry, Risk & Quality, Business Development, Strategy, Territory, Industry and Network leadership through to individual client partners and account teams.

The Source Master Data Management (SMDM) system is used for managing PwC network's entity master data. The MDM system aggregates and stores entity data from the most reliable and trusted places to build master entity records.

The aim is that Source MDM be the single, authoritative and integrated source of entity data for use in client related processes from financial reporting through to risk management and client relationship management.

The role holder will be part of the Source MDM Operations team and will support the management of operational activities by proposing innovative solutions to operational activities; contributing to system design and implementing data quality initiatives.

We are looking for someone who is a proactive Senior Associate, demonstrating a desire to complete and coordinate projects and tasks efficiently. A high level of accuracy and attention to detail is required along with the ability to analyse and interpret data as well as identifying operational efficiency opportunities. Whilst this is not a technical role, a good level of experience in Excel, MS Access and SQL is preferred. Previous experience in an operations environment would be advantageous.

Job holder will be responsible for
  • Execution of daily MDM operations tasks in a timely manner in accordance with established procedures and ensuring respective issues are tracked and followed up with the IT team

  • Reviewing and analysing key exception reporting

  • Participating in requirements building aimed at improving functionality and the quality of data maintained in the MDM system

  • Developing, preparing and updating key operational documents and improving performance of document management process

  • Gathering information from a range of external and internal sources to resolve complex Data Quality problems and sharing experience with team members to help deliver results

  • Working with system and business representatives to establish deadlines, risks and solutions to Data Quality problems

  • Facilitating Territory Data Stewards interaction and training to support them in meeting Data Quality standards

  • Collaborating with virtual teams - working closely with PwC IT, external data providers and local territory systems to ensure effective performance of the MDM system

  • Using a broad range of tools and techniques to support personal development and strengths

  • Coaching and developing junior team members

  • ​​

    The role requirements are
  • Strong understanding of MDM architecture

  • Organised, structured and analytical approach to problem solving

  • Proactive mind-set in dealing with challenges in a customer driven system/environment

  • Change-oriented and self-driven proactive behaviour

  • Able to work flexibly (some out of hours support) and to tight operational deadlines

  • Strong data analysis skills including the ability to manipulate, interpret, visualise and present large datasets and analysis

  • Good interpersonal skills with ability to network globally and across the seniority spectrum

  • High level of commitment, energy and enthusiasm

  • Ability to learn quickly and apply knowledge to meet a range of tasks and demands

  • Good written and verbal communication skills

  • Ability to develop and sustain effective working relationships

  • Our people need to demonstrate a defined set of core skills and behaviours. We refer to these as our global core competencies. They're integral to who we are as a firm and form the basis of our people appraisal process. We will also assess you against them within our recruitment process to benchmark your own skills and behaviours. We recommend you visit the below web page