Housing Management WorkerSunderlandTemporaryFull TimeJoin a leading Housing Association providing essential housing management support to vulnerable individuals and families across Sunderland. If you’re passionate about helping people sustain tenancies and improve their quality of life, this is the role for you. THE ROLEAs a Housing Management Worker, you’ll manage a caseload of around 25 service users, working independently in the community to ensure tenancies are successfully sustained and safe housing conditions are maintained.

• Manage a caseload of approx. 25 tenancies across Sunderland
• Support service users with housing benefit claims and access to external services
• Conduct risk and needs assessments for vulnerable individuals and families
• Issue tenancy agreements and explain obligations to new tenants
• Ensure properties meet safety and habitability standards in collaboration with Asset Management
• Monitor rent accounts, manage arrears, and maximise income collection
• Lone working within the community with appropriate safety protocols

THE CANDIDATEWe are looking for candidates with previous experience in housing management or similar roles supporting vulnerable service users. The successful candidate must have access to their own vehicle and business insurance.

• Experience supporting individuals with mental health needs, substance misuse, or complex housing histories
• Knowledge of tenancy law, housing benefit systems, and safeguarding principles
• Able to work independently and manage a diverse caseload
• Strong interpersonal skills and the ability to liaise with multiple stakeholders
• Must hold an Enhanced DBS for both Adults and Children

THE CONTRACTWORKING HOURS: 40 hours per week (35 paid), Monday–Friday, 9am–5pmLENGTH OF CONTRACT: 3 Month Contract, with potential for extensionRATE: £17.00 per hour LTD / £14.59 per hour PAYE (inclusive of holiday)CAR REQUIREMENT: You must have access to your own vehicle with business insurance HOW TO APPLYIf interested in this role please apply using the link, or email .uk or call and ask for Beth for more infoIf the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!