Due to a recent, impressive 30% growth we are collaborating with a thriving firm, helping them throughout this expansion within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client stands among the UK's top professionals in property and site security.
 
As the Friendly Customer Service Executive you will develop, grow, and maintain a portfolio of clients effectively, ensuring an exceptional customer journey all the way from security assistance to providing updates and reports highlighting an all-inclusive service. 
 
Due to continued success in the last calendar year our client continues to thrive, would you like to thrive with them? This is a role not to miss with an employer who will invest in you and will support your development and career aspirations.
 
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you, so what are you waiting for? Get in touch!

The nature of our client's business within the alarm activation team requires the staff to work on a 4 on 4 off rota from 07:00am - 19:00pm. 

Benefits our client offers permanent staff shows below: 

10% annual bonus scheme
20-day annual leave entitlement with bank holidays 
Life Insurance 
Free onsite parking 
Company pension scheme 
Joining a fantastic company culture all working towards a joint goal 
This Customer Support Administrator role will hold the below responsibilities: 

Managing customer relationships arranging quotes and relationship management 
Deal with inbound customer enquiries 
The processing and action of work orders compiled by their clients
Managing a portfolio of client's requests and provide aftercare 
Dealing with invoice queries and issuing customer invoices
General administration duties
Handling of complaints in accordance with the agreed escalation process. 
The ideal candidate for this Customer Support Administrator role will hold the exposure and skillsets below: 

Previous exposure within an administrative or customer service role is essential 
Naturally, a confident communicator with the ability to build secure relationships 
A progressive and professional mindset with the want to grow 
Previous experience with invoicing or customer queries would be advantageous
Excellent Attention to detail
Competent in Microsoft office and outlook
Able to multitask and prioritise workload
Full UK Driving License
INDCIR