Telephone Collections Negotiator / Collections Advisor

My Client believe in cultivating positive relationships, with our clients, our customers, and our people.

Professional, friendly service runs through everything they do and are keen to develop our team's passion, innovation, and integrity.

They want  'To be the best at what they do'

What will you be doing?

Reporting into the Team Leader, you will part of a busy Contact Centre Team, working to negotiate payments with customers to clear and update the files as efficiently as possible, in accordance with agreed business targets.

Key responsibilities for Collections Advisor include:

Answering a high volume of calls from debtors, both through inbound and outbound calls and maintain a rapid response according to agreed standards.
Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.
Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
Correctly extracting information from file notes to deal with the calls efficiently.
Logging information on calls received and maintain detailed and accurate records.
Liaising with Enforcement Agents on the status of files when required.
Attend training to develop relevant knowledge, technique and skills.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Assisting with other office duties when required.
A bit about you as a Collections Advisor ….

Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
Excellent track record of exceeding targets
Must be target driven
Highly organised
Able to work well under pressure and deal with calls of the nature of the business
Team Player with ability to work under own initiative.
Sound Decision Making Skills.
Flexibility and Good Interpersonal Skills
Remote work optional