Customer Service Co-ordinator

Location: Stonehouse, Gloucester
Hours: 08:30-17:00
Salary: £27,000 (£13ph)
Start Date: ASAP
Contract: Permanent (Temp to Perm)

About Us
We are a family-owned dairy manufacturing business, supplying high-quality products to customers across the UK, EU, and worldwide. We pride ourselves on exceptional service, reliability, and strong long-term partnerships.

The Role
We are seeking a proactive and detail-oriented Customer Service Co-ordinator to join our team. In this role, you will manage the end-to-end order process, ensuring excellent communication and service for customers while supporting the smooth distribution of products both domestically and internationally. This is a fantastic opportunity for someone looking to develop their career in customer service and logistics within a supportive and growing business.

Key Responsibilities

Process and manage customer orders on SAP, ensuring accurate communication to production and relevant teams.

Oversee the full order process, maintaining high levels of customer engagement and satisfaction.

Liaise with hauliers, freight forwarders, and internal teams to arrange and track shipments across the UK, EU, and Rest of World.

Prepare and manage export documentation (e.g. bills of lading, health certificates, certificates of origin).

Review and approve invoices, ensuring accuracy of charges.

Handle customer enquiries, providing resolutions and escalating issues when required.

Produce reports, analyse data, and provide insights to support continuous improvement.

Support the development of efficient export and distribution processes.

Skills & Abilities

Strong background in customer service with excellent communication skills.

Highly organised with the ability to manage multiple priorities in a fast-paced environment.

Proficient in ICT systems including Excel, Word, and SAP/databases.

Analytical mindset with attention to detail and problem-solving ability.

Team player with a proactive and positive approach.

Knowledge of export legislation and processes (training provided if required).

Knowledge & Experience

Previous experience in customer service, logistics, or supply chain.

Experience with exports, shipping, or freight forwarding is an advantage.

Familiarity with incoterms and international shipping documentation (desirable but not essential - full training provided).

Experience of producing accurate reports and handling data.

What We Offer

A supportive, friendly, family-run business environment.

Training and development opportunities, particularly in export processes.

Long-term career progression potential.

Competitive salary and benefits package.

How to Apply
Please send your CV and cover letter to  

COM1