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Date Added: Fri 25/06/2021

Housing Resettlement Support Worker

Norwich, UK
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Job Type: Contract

Salary: £21021 / annually

Offering a friendly and rewarding working environment, meaningful opportunities to make a difference in the lives of young people and a range of benefits, YMCA Norfolk are looking for a Housing Resettlement Support Worker to help resettlement residents move towards more independent living.

YMCA Norfolk is a local charity who supports young people and families offering meaningful accommodation, training, health and wellbeing, and family support to make a difference in the lives of young people. 


The Role:

Working with 8-12 residents of our housing service MY PLACE per year, starting in their last 4-6 weeks as a YMCA resident and continuing support for 5 months whilst they are living independently.

You will provide a safe and supportive environment for resettlement young people with a programme of positive activities to support them in unpacking their long-term aspirations. Teaching them how to set SMART Goals and supporting them in accessing 4 skills grants per year (E.g. Driving lessons, Food Hygiene Certificates or bespoke ASDAN courses).


Responsibilities for the Housing Resettlement Support Worker:

  • Implement, monitor and review individual support plans facilitating residents to lead in decisions about the support they receive
  • Support resettlement residents to move towards more independent living
  • Set up a resettlement timeline, complete Needs and Risks Assessment to gauge how much support may be required
  • Help residents write their long-term goals and the action plan to achieve them
  • Ensure residents feel included in the needs, risk and planning of the service they receive
  • Ensure the health and safety, security and well-being of service users, staff and visitors
  • Maintain contact with residents beyond the end of the 5 months, recording updates every 6 months (minimum) for 5 years
  • Produce at least 1 case study per year of a young person impacted by this programme
  • Book time weekly with allocated residents moving from the status of recipients towards that of contributors
  • Recognise tenant's abilities and skills and seek to encourage their development and use through asset based approaches
  • Prepare with residents to move onto independent living
  • Carry out room/property checks
  • Work with residents to understand and adhere to the terms of their licence/tenancy agreement


Person Specification:

  • Recent experience of working as a Support Worker in a support or housing resettlement setting with vulnerable people with support needs
  • Knowledge of housing legislation including tenancy management
  • You must hold a full driving licence and have own transport
  • Ability to undertake needs and risk assessment, safety and support planning
  • Good understanding of safeguarding frameworks for children and young people
  • Able to respond to anti-social behaviour and breaches of tenancy
  • Strong communication and interpersonal skills
  • A friendly, knowledgeable and supportive approach
  • Able and willing to work unsocial hours 


Terms of Role:

  • Part Time, 15 hours per week. Fixed Term for 3 years with possibility of extension to 5 years
  • Pay is £10.78 per hour
  • Participating in a rota 7 days a week between the hours of 7:45am - 10:15pm for 365 days of the year
  • Based in Norwich however you will be expected to visit residents homes' in the community other YMCAN sites


Closing date: Monday 5th July 2021 at 9.00am.