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DATE ADDED: Wed 06/02/2019

Trainee Damage Recharge Agent

Romsey, UK
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JOB TYPE: Permanent

An exciting opportunity has arisen for an enthusiastic Trainee Damage Recharge Agent to work on a permanent basis for our client, a market leading national vehicle fleet management company.

Your duties as a Trainee Damage Recharge Agent will include:

• To assist in controlling the Damage Process for all Fleet. Including controlling costs for the expenditure on a varied range of equipment and contracts within an agreed spend limit

• Identify damage recharge opportunities from Off Hires, Defects Reported by Customers Repairs carries out during routine maintenance

• Ensure of validity of claim and transparency in Profit Margins

• Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally

• Document each incident so there is evidence to back up our recharge claim

• Assisting in managing the LOU process so clear instruction is provided to customer and hire departments with regard to charges and timeframes.

Key Accountabilities

Whilst this is a new role, full training will be given

• Customer satisfaction and response times within SHB guidelines

• Ensuring damage packs are constructed transparently within agreed timescales

• Incident management, meeting agreed timeframes for repairs

• Transparent LOU - Vehicle off the road/non-available time

• Effectively manage through to resolution any incident/complaint that may arise

Applicants must be able to demonstrate:

• Ideally prior experience of controlling damage recharge or experience within the vehicle industry

• Good self-starter with the ability to multi-task

• Ability to work well under pressure in a team environment

• Ability to work well as part of a team, and also on their own when required

• Be a well organised individual with excellent time management and prioritisation skills

Please contact Balazs Zeles on (phone number removed) for more information or email

Visit - (url removed)/shb

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy
Role: Trainee Damage Recharge Agent
Job Type: Permanent
Location: Romsey, Hampshire,

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