Technical Support Agent - £30,000 per year - Sheffield - Office-Based

Our client, a leading provider of warranty and aftersales products to the motor trade, is seeking a Technical Support Agent to join their team. This role is ideal for a Level 3-qualified Vehicle Technician with at least three years of experience, looking for a new challenge away from the tools while still leveraging their technical expertise.

The Role:

Handling complex warranty and claims assessments, ensuring accuracy and compliance

Providing technical guidance to non-technical colleagues and customers

Liaising with repairers to validate faults, repair methods, and labour costs

Supporting the claims team with technical insights to streamline processes

Reviewing warranty terms and assisting in claim approvals

Communicating effectively with internal teams and external clients

The Ideal Candidate:

Level 3-qualified Vehicle Technician with at least three years of experience

Strong diagnostic and fault-finding abilities

Excellent communication skills, able to explain technical issues to non-technical staff

Highly organised with strong attention to detail

Confident in using MS Office tools and company databases

What's on Offer:

Competitive salary - £30,000 per year

Monday to Friday schedule - office-based (No weekends)

Company pension, sick pay, and up to 25 days holiday

Career progression within a growing company

This is a fantastic opportunity for a technician wanting to apply their hands-on experience in a new capacity, supporting warranty and claims processes while developing professionally off the tools.

If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV