Job Title
T Desk Supervisor

Role Overview

Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives, by means of production of 'TQ' quotations along with follow-up on open quotations to secure an order

On a typical day you will:

*

Manage and co-ordinate the day-to-day tasks to ensure all workflows covered

*

Manage absence and leave of the team to ensure we can still meet operational demand

*

Monitor the weekly performance to plan, understand individual workflows and know when intervention is required to maximize team output

*

Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly

*

Manage and delegate any bespoke request

*

Provide feedback to the technical leads, where we see repeat requests so that new packages can be developed.

*

The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance

*

Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities.

*

Using the information in CRM to ensure that the quotations get to the correct recipient.

*

Calls to customer to follow up on T quotes issued when required

*

Answer customer questions in relation to the current quotation in question and securing a booking confirmation PO order from the customer.

What you will need to be successful:

*

Able to motivate and drive the team ​to succeed

*

Able to demonstrate confident problem-solving skills.​

*

Able to demonstrate critical thinking. ​Able to demonstrate high level of self sufficiency.​

*

Candidate can demonstrate strengths in innovation and creativity.​

*

IT and Systems proficient.

Apply today to join us and build what's next