Role 2nd Line IT Support
Start ASAP
Duration4 -5 weeks
Our client is looking for an IT Support contractor to start ASAP on an initial 1 month contract. There may be scope to renew beyond this.
There will be travel to other offices so you must hold a valid UK drivers licence
KEY RESPONSIBILITES AND ACCOUNTABILITIES
- Mobile Device Management (Airwatch)
- Telephony
- Desktop - creation of images through imaging software/software roll out
- Citrix - Netscaler
- AV - take control of updates and installations
- Overview of Support Desk - working alongside the IT manager to ensure support tickets are meeting SLAs.
- Network - some works may involve working alongside the server administrator where responsibilities overlap
- Security - to get involved with topics that come out of CareCert meetings. To work alongside the Security Officer and Server Administrator for security patch management
- Develop, maintain and act upon pro-active fault identification and avoidance practices, including testing operational sites' services to prove functionality ready for clinical operations
- Maintain the Asset registers for hardware, software and licences required by the company
- Have a good understanding of Dell hardware from servers to laptops and to keep a record of software changes
- Drive and promote quality and timely fault reporting, diagnosis and resolution for the IT and Telephony systems
- Analyse support calls to identify recurrent themes and make recommendations to address these issues to the IT Manager
- Plan tasks and activities which may require adjustment due to variable workload and/or interruptions
- Monitor the system backup procedures on a daily basis and notify IT Infrastructure of any issues
- Develop and drive excellent record keeping and documentation in relation to Support logs and performance reports
