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Date Added: Fri 25/12/2020

2Nd Line IT Support Engineer

Norwich, UK
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Job Type: Contract

Salary: £160 - £170 / daily

Role 2nd Line IT Support

Start ASAP

Duration4 -5 weeks 

Our client is looking for an IT Support contractor to start ASAP on an initial 1 month contract. There may be scope to renew beyond this.

There will be travel to other offices so you must hold a valid UK drivers licence


  • Mobile Device Management (Airwatch)
  • Telephony
  • Desktop - creation of images through imaging software/software roll out
  • Citrix - Netscaler
  • AV - take control of updates and installations
  • Overview of Support Desk - working alongside the IT manager to ensure support tickets are meeting SLAs.
  • Network - some works may involve working alongside the server administrator where responsibilities overlap
  • Security - to get involved with topics that come out of CareCert meetings. To work alongside the Security Officer and Server Administrator for security patch management
  • Develop, maintain and act upon pro-active fault identification and avoidance practices, including testing operational sites' services to prove functionality ready for clinical operations
  • Maintain the Asset registers for hardware, software and licences required by the company
  • Have a good understanding of Dell hardware from servers to laptops and to keep a record of software changes
  • Drive and promote quality and timely fault reporting, diagnosis and resolution for the IT and Telephony systems
  • Analyse support calls to identify recurrent themes and make recommendations to address these issues to the IT Manager
  • Plan tasks and activities which may require adjustment due to variable workload and/or interruptions
  • Monitor the system backup procedures on a daily basis and notify IT Infrastructure of any issues
  • Develop and drive excellent record keeping and documentation in relation to Support logs and performance reports
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