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DATE ADDED: Wed 17/10/2018

Customer Service Associate -- Direct Hire

Dalton, USA
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COMPANY: RIGHT TIME RIGHT PLACE STAFFING

Job Description

POSITION TITLE:

Customer Service Associate

LOCAL CANDIDATES ONLY: No Relocation Offered

SUMMARY DESCRIPTION OF THE JOB:

This position directly interacts with customers to receive and input their orders, to provide information on products and/or services, to resolve problems, and to offer general assistance. The basic responsibility of this position is to do whatever is necessary to offer 100% satisfaction to our customers.

ESSENTIAL FUNCTIONS OF THE JOB:

This position is required to process customer orders, answer phone or email inquiries, and meet service requests; track orders and coordinate correction of orders; process inquires on shipping status, provide pricing or invoicing information, offer product information, and assists with various website questions. The Customer Service Associate will also act as a liaison between the Manufacturing Departments, Accounts Receivable, Art Department and Sales Team to resolve any issues related to customer satisfaction.

QUALIFICATIONS:

Qualified candidates will have strong interpersonal and communication skills, be detail and task oriented, and possess creative problem-solving skills. Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.

We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel), who is highly motivated, has a strong work

ethic, sense of urgency, and is a self -starter.

A college degree or equivalent required.

At least 2 years of customer service experience is a plus.

SKILLS:

• Strong sense of urgency

• Attention to detail

• Excellent interpersonal & telephone communication skills

• Flexibility

• Desire for continuous learning opportunities

 

SUPERVISORY RESPONSIBILITIES: No

WORKING CONDITIONS:

Standard office hours (8:00 am to 5:00 pm); however, overtime and weekends may be

required.

BENEFITS:

A comprehensive benefits package to include medical, dental, vision, life, and disability insurance. We also offer participation in our 401(k) and profit-sharing programs.

 

 

 


Role: Customer Service Associate -- Direct Hire
Job Type:
Location: Dalton,

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