We are seeking an experienced Repairs Manager to lead our clients responsive repairs and maintenance service. You will be responsible for ensuring that all repairs are delivered efficiently, cost effectively, and to a high standard, with a strong focus on customer satisfaction.

Client Details

Our client is a forward thinking housing provider committed to delivering safe, high quality homes and responsive repairs to our residents. They pride themselves on maintaining strong communities and ensuring our properties are well managed, compliant, and fit for purpose.

Description

Manage day to day delivery of responsive repairs (not internal DLO, work done by contractors)
Lead and support a team of contractors and administrative staff
Monitor performance against KPIs, ensuring targets for quality, cost, and timeliness are met
Oversee contractor performance, procurement, and contract management
Ensure compliance with health & safety regulations and housing standards
Handle complex or escalated repair issues and complaints
Work collaboratively with internal teams and external partners to improve service delivery
Manage budgets and ensure value for money across all repairs activities

Profile

Proven experience in a repairs or maintenance management role within housing or property services
Strong leadership and people management skills
Good understanding of housing regulations, compliance, and health & safety requirements
Excellent organisational and problem-solving abilities
Strong communication skills with a customer-focused approach
Experience managing budgets and contractors

Job Offer

Salary of £44k-£48k
Pension contribution
Healthcare benefits
30 days annual leave
Annual pay increase of circa 3-4%
Hybrid working (2 days per week in office)