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Call Center Customer Service
West Salem, USA
Position DescriptionCustomer Service RepresentativeAbout the Company: Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries and conducts programs in more than 75 different languages and dialects on behalf of major international companies operating in various industries including China. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Primary Duties, Responsibilities and RequirementsResponsible for all customer inquiries, questions, and issuesProvide world class customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot equipment and system problemsProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisor or managerPosition will require inbound and outbound calls (if the call drops)Passion to find the right solution for the customer or the path to resolutionQualificationsAbility to work under pressure, plan, meet deadlines and be accountable for yourself and the departmentRequires solid organizational skills, technical expertise, leadership and time management skillsAble to demonstrate personal ownership of all customers issues and follow through to obtain desired resultsMust have a keen sense of attention to detail, taking the initiativeSkilled in determining why and how what steps or procedures are required in any situationProven experience in overcoming unexpected difficulties and using logical problem solving skillsAbility to understand and empathize with customer and carriers issuesExcellent written and verbal communication skillsMust have open availability to work various shifts influenced by current business needsExperience, Education and SkillsHigh School Diploma or equivalent6 months Contact Center experience /Customer Service skills (preferred)Excellent written/verbal communication skillsStrong listening skillsExcellent Time ManagementGeneral database searching skillsTyping; Minimum of 35wpmStrong computer multi-tasking skillsSelf-MotivatedAble to work on your own and staying focusedPatience, and able to stay calm during technical issuesBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. Thats why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer Associated topics: customer, customer care, customer service, customer service representative, guest, phone call, service representative, telephone, telephone activation specialist, trouble resolution
Role: Call Center Customer Service
Location: West Salem, WI,
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