ER Specialist

Rate: £21.00 - £24.00 per hour PAYE

Duration: 3 months

Location: Birmingham (London or Salford considered with travel to Birmingham)

Hybrid: 5 days onsite for first 2 weeks, then 1-2 days per week

Hours: Monday-Friday, 9am-5pm (35 hours)

Role Purpose

Deliver specialist Employee Relations advice and process support across the workforce within a shared services environment. Provide clear guidance to managers using policy, process and data, managing cases through the ER case management system.
Key Responsibilities

Advise on ER cases including grievance, disciplinary, absence, probation and performance
Manage high-volume caseloads (40-50 cases), including backlog clearance
Resolve complex and escalated ER issues in line with SLAs
Use and maintain ER systems in line with data protection requirements
Analyse ER data to provide insight, recommendations and service improvements
Support ongoing ER activity and projects across the service centre
Essential Experience

Strong ER advisory experience across core ER case types
Confident user of ER case management systems
Proven ability to work in a fast-paced, high-volume environment
Apply now for this immediate ER contract opportunity.
To find out more information please contact Lily at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency