Customer Accounts / Credit Control

Location: Chipping Sodbury
Hybrid

Salary range £27,500 - £28,500

Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business to provide administrative support functions and deliver customer excellence. The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer account

About the Role

The Customer Accounts (CA) department plays a key role in managing financial relationships with our customers. This includes:

• Risk Analysis & Credit Assessment: Evaluating customer credit limits and ensuring compliance with company policies.
• Accounts Receivable Management: Proactive collection and management of outstanding balances.
• Bank Account Reconciliation: Managing and reconciling bank accounts accurately and efficiently.
• Process Optimisation: Driving improvements through tools such as YAMBS automation.
• Invoice Query Resolution: Logging, tracking, and clearing invoice queries within SSC remit, and supporting resolution of queries across other business lines.
• Providing excellent customer service, guidance and support to internal and external customers.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls - driving efficiency and corrective action as required.
• Taking ownership for and handling non-standard requests or issues; and dealing with escalations from the administrators or the wider business.
• Allocating cash receiptsTo work with high levels of integrity and confidentiality.
• Ensuring appropriate records are kept and enabling accurate reporting.
• Credit control

What We're Looking For

• Strong attention to detail and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Experience in accounts receivable or customer accounts management is desirable.

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

• Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member
• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities